Draft. Needs a legal read before it ships.
Anything marked [TO FILL] is waiting on a decision a person has to make, starting with the legal business name.
The German version is a plain translation of this draft, not a separately drafted text. It needs the same legal read.
Refund policy
30 days, no reason needed. Paddle expects at least 30 days and so this page offers exactly that: ask within 30 days of paying and you get your money back.
How to ask
Email [email protected] from the address on the account, or use the receipt Paddle sent you. No form and no questionnaire.
How long it takes
Paddle issues the refund, so the money returns by the route it arrived. Card refunds usually clear in 5 to 10 working days. [TO FILL — confirm against Paddle's current stated timings.]
Subscriptions
Cancelling stops the next charge and leaves the current period running. A refund of the current period is the 30-day rule above, counted from that period's charge.
EU and UK right of withdrawal
Consumers in the EU and UK have a statutory 14-day right of withdrawal for digital purchases. This policy is longer, so it applies instead. Nothing here removes a right you have by law. [TO FILL — confirm the wording with a lawyer, since digital-content withdrawal has exceptions that depend on how the licence is delivered.]